RETURN / EXCHANGE POLICY All merchandise is 100% satisfaction guaranteed. All merchandise may be exchanged for size but must be in an unused condition and accompanied by the original invoice. Upon receipt of return we will ship replacement item or credit charge card accordingly. The regular shipping fee will charged for all exchanges. Merchandise returned for credit is subject to a 10% restocking charge and must be in an unused condition, accompanied by the original invoice. No returns accepted more than 30 days after shipment. Please feel free to call us toll free at 866-286-5036 or email us at sales@cranberryjewelers.net if you have any questions.